Shipping and Return
At Indo Survey Equipment, we are committed to providing fast, secure, and reliable delivery for all orders—no matter where you are in the world.
We proudly offer worldwide shipping and ensure that product replacements are shipped out as soon as possible in the rare event of an issue. Our priority is to make sure that your purchased items arrive on time, in perfect condition, and without unnecessary delays.
Shipping Information
Once your order has been processed and shipped, we will promptly provide you with the Air Waybill (AWB) document and a tracking number. This serves as your official shipping reference and allows you to conveniently monitor the status and progress of your shipment in real-time through the courier’s official website. In most cases, we will provide you with a direct link for quick and easy tracking.
Delivery times vary depending on the destination address, but generally fall within 4 to 12 business days. Before shipping, our team will confirm the estimated time of arrival (ETA) based on your specific delivery location. Below is our general delivery timeframe guide:
- United States: 5 to 12 business days
- Canada: 5 to 12 business days
- Australia: 4 to 7 business days
- Western Europe: 5 to 12 business days
- Eastern Europe: 5 to 12 business days
- South America: 5 to 12 business days
- Middle East: 4 to 7 business days
We strongly recommend adding shipping insurance to your order. This protects your purchase against theft, damage, or loss during transit. Insurance ensures that you will not face unexpected customs fees or hidden charges upon delivery. Customers opting for insurance will be charged an additional cost, which covers both the insurance and applicable taxes, guaranteeing peace of mind until the item reaches your hands.
All orders are packed using our proven protective packaging system, which ensures that your equipment remains secure throughout the journey. Every item is thoroughly inspected before shipping, and we make it our mission to dispatch all orders as quickly as possible—whether to domestic or international addresses.
To further streamline the delivery process, we request that you provide your home, mobile, or office phone number when placing your order. This allows the courier to contact you directly in case you are not available at the delivery address, preventing delays and ensuring smooth handover.
Return Policy
Your satisfaction is our top priority. If the goods you receive are faulty or defective, please notify us within 24 hours of receiving your order. We will ask you to return the product in its original packaging so we can process a refund or send you a replacement. Replacement items are shipped promptly to minimize any inconvenience.
For all purchases, we offer an unconditional 14-day money-back guarantee. If, for any reason, you are not satisfied with your surveying equipment, you may return it for a full refund—no complicated conditions or hidden terms. Simply contact us via email, phone, or fax within 24 hours of receipt to report your concern. We will respond immediately, provide return instructions, and arrange for the equipment to be sent back. Once we receive the returned product, your refund will be processed without delay.