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Shipping and Return

We ship worldwide and ship product replacement as soon as possible

Shipment

After an order is shipped, we will provide air waybill document and tracking number to customers as shipment reference. The shipment traceable recorded delivery via courier website, normally there is a link available to track the shipment progress online.

Normally estimate delivery time normally take 4-12 business days depend on where is shipping address located, we will inform estimate time of arrival depending on address destination. We will inform estimate time of arrival depending on address destination

  • USA                    : From 5 to 12 business days.
  • Canada                : From 5 to 12 business days
  • Australia               : From 4 to 7 business days.
  • Western Europe    : From 5 to 12 business days.
  • Eastern Europe     : From 5 to 1 2 business days.
  • South America       : From 5 to 1 2business days.
  • Middle east            : From 4 to 7 business days.

Insurance is very important, we propose an insurance for the items against stolen, broken items or even damage during shipping, we will charge customer to pay additional insurance and tax cost and make sure customers will receive the instrument without paid any hidden custom or duty again.

All orders are shipped using proven packaging system, order package well-protected, the items purchased will be thoroughly inspected and shipped out in an expedited fashion, whether you reside domestically or internationally, We guarantees the fastest and most efficient shipping service.

Please send us an email with your home / mobile / office phone number, so that we can add it to shipping data. These informations will speed up the shipping process as the shipping agent can call you in case you are not present at your shipping address in the moment of delivery.

Returns

If the goods ordered prove to be faulty please contact us within 24 hours of receipt of such goods, we do require customer to ship products back in original package for a refund or replacement. We will ship a replacement item as soon as possible.

We offering unconditional money back guarantee for 14 days for any reasonable explanation that you are not satisfied with your purchase for our surveying equipment, please fill complaint immediately to us by email/phone/fax, within 24 hours of receipt, we will respon immediately and start to arrange for the survey equipment to be returned for a full refund.